At BriteLights, we aim to process and deliver your order as quickly as possible.
Orders are typically processed within 1–2 business days. Once dispatched, estimated delivery within Australia is 2–9 business days depending on your location. Orders are fulfilled and dispatched from Sydney, NSW.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Estimated delivery within Australia is 2-9 business days after dispatch.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, severe weather, peak shopping periods or delivery to regional and remote locations.
BriteLights currently offers free shipping Australia-wide unless otherwise stated at checkout or as part of a particular promotion.
Where tracking is available, tracking details will be emailed to you once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Customers are responsible for ensuring their shipping information is accurate before submitting an order.
If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered fulfilment.
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the delivery with the relevant shipping provider.
If you have any questions about shipping or the status of your order, please contact our customer support team through the contact details provided on our website or email us at hi@mybritelights.com.au.
